I am at the point where I doubt I would buy another Apple product

this is what I sent to Apple

I seem to be getting pushed aside by people from the Apple company. I am at the point where I doubt I would buy another Apple product due to the events that have unfolded in the past 7 months regarding my Macbook Pro. When I tell people why I hate Macs they don't believe me, that is until I tell them my experience....

Getting the Lion OSX - august/september
My university course in Graphic Design requires a Macbook pro for the program so I purchased one in July.As I was on vacation I didn't sue it until September. Thats when the troubles began....it was dead slow. not to mention it would freeze all the time. The only thing downloaded on it was the adobe cs5. I was also supposed to be sent a free lion osx through email as i bought my mac at a special time but I didn't get it. I filed the form out properly online but after a month i went to try again and it said i have already applied so i can't fill it out again. so i thought "ok i will just call apple". well, it took me a month of calls and emails to get it after they were telling me there was no mistake and i didn't apply for it at the right time even though I did it the day i bought the mac (basically calling me a lier) , and one person said "any more emails about this topic will be ignored". I still have that email. In the end I did receive it but the hassle to get to that point was too much.

hard drive crash #1 October-december
After multiple calls about my mac being slow, and once it wouldn't even turn on unless I plugged it in, the machine crashed in October during midterms - more specifically on the day when I had photography projects due that were all edited. to sum it up, I lost roughly half of everything I work done at school (new projects every day just so u can understand the work load). anyways so the machine froze while i was doing my homework and so i called apple and i said "i can't do anything that would jeopardize my files on the hard drive". I was on the phone with him for 45 mins and nothing he was saying worked and then he randomly said "take it to a mac boutique" and hung up before i had the chance to talk! so i took it to the store and they said all my files were erased and my hard drive was whipped clean (my screen was like the start up screen of a mac without an osx). then they proceed to tell me I should pay $200 to try to recover the files- the only downside is that it may not work. after that I went home and talk to an apple rep for four hours. we couldn't get the osx to reinstall and all the tests and everything revealed nothing. the rep then said he will look into it and call me back the next day, then we chatted for a bit thursday with no results, and friday too (those 2 days were only like 1 hr chats as I was busy redoing homework- i kept trying to reinstall the osx like he said but it always froze during installation), then on saterday I spent another 4 hours sitting in a library talking to him on the phone until FINALLY we realized it was a fried hard drive. I spent over 10 hours on the phone over this hard drive (i told customers at the store what happened and everyone was shocked at the amount of time it took to figure it out). I got my mac back a month later on december 4th at the end of the semester. Good thing I had my reliable Toshiba laptop else I would not have been able to finish my courses as no temporary laptop was given to me.

Hard drive crash #2 January
It was the first week of January and I was talking to my dad on Skype when all of a sudden the computer froze. I left it frozen for about 20-30 mins and since it didn't change i turned it off and then turned it back on. My screen went all blue and showed a flashing folder with a "?" inside it. no buttons to click or anything. The next day I called apple and was on the phone with them for another hour or so until he said the words "you've got a fried hard drive". So back the mac goes for another new hard drive. I was talking with them on the phone during that time saying how I can't go through another semester like the last one having to deal with freezing and slowness all the time but of course they don't do anything except say "this should resolve everything" which is what they told me last time. they then tell me that the reason my hard drive is crashing is because I am closing my screen before files save and i need to be more careful. Both times i was using the mac when it crashed and it was sitting on a sturdy table. I have never dropped my mac or had any accident with it, on top of it i always made sure my files were saved before logging off as I needed them for school.

Present Day
When I got my mac back it still had issues such as bad internet connection where ever i went (this has been an ongoing issue and still exists) and freezing. it wouldn't turn on again too so i had to call apple to help me fix it (the computer wasn't reading the battery pack i was told). it also stopped reading my usb, and external hard drive. so back it went to the mac boutique to have the operating system reinstalled on it which worked. and then last week while working on indesign my blues turned pink and blacks turned red and the colours were pixelated and vibrating. I was back at the mac boutique for 4 days and I picked it up yesterday to find out that some video wire was "loose". writing this lovely story is the first time I have used it since picking it up and it all seems fine but i know something will continue to go wrong as i doubt the wire has anything to do with freezing/ internet connections.

I have talking to so many supervisors at Apple and all of them said " let me know how things turn out and we work front here" but only 1 person has ever emailed or called me back after things continued to go wrong (which happened to be today). i have waste $2500.00 on a mac that is not reliable. the issues may seem like nothing to you but my mac even ticks off my professors- three of them are actually planning on writing a letter to you about my issues with it and how it affects my classes and that it is unacceptable to have such a lemon of a product. I have always been told that macs are the best, but I just can't agree with that. I am very disappointed in Apples service and products.

I feel sick helping a friend who never owned anything Mac before buy a computer and an iPad a month ago

I have been a huge Apple user. I have a Mac Book Pro, iPhone4, iTouch, Nano, and an iPad2. Last month when my phone and iPad would not sync anymore and my mobile me would not work I paid $400 to a consultant to download Lion so that I could then connect through iCloud. Now my computer doesn't work right, I can't find a lot of my mail, my editing program has disappeared and heaven knows what else.

Next I received an email to update my iPhone and iPad. I first updated my iPhone, no problem. I next updated my Ipad and it has been stuck in verifying mode for 3 days. I called Apple support and I have to pay to get support. I am so furious! I tried to turn my iPad off and it won't turn off. Then I got a message that I had to connect to iTunes and that told me I have to "restore" my iPad. Forget it. Now I have nothing BUT a lot of worthless equipment.

I had to restore my iPhone 2 times and the lost the insurance(Assurian) that I had paid for when I bought it. Where is Steve Jobs when you need him?

I think what is making me really sick is I just help a friend who never owned anything Mac before buy a computer and an iPad a month ago. Thank you very much Apple!=

Apple gift card in Canada

I wanted to pre-order the iPad (version 3) with my Apple gift card so I went online & discover that I could not apply my gift when it came time for me to check out. I then called Apple directly, they said that I could only use the card in an Apple store. I drove to the store only to find out that pre-orders can only be made online. I'm upset that Apple treats gift card holders as second class customers so I have decided to no longer use Apple gift cards.


Sincerely, David Ransley

I agree with all that Apple is not maintaining good quality in their delivery

Yes I agree with all that Apple is not maintaining good quality in their delivery. On top of that do not expect much from service, they know opening and closing, but no diagnosis skills. Also, beware and ready for the huge maintenance costs just you are out of apple warranty. Apple products can't be repaired that's what service people claim. I had a problem with my power card, optical drive and battery life. Service people kept Macbook pro for more than 1 week to tell that my optical drive is damaged and need to replace the whole which costs nearly 15k bucks. The life is not even a year, Beware the cost of maintenance of Apple is more, if you are ready to bear repairable costs go buy for it. Do not expect good quality of the product. Truct I myself thought Apple is great product, but I changed my decision, other windows laptops are far better in service, durability etc. I have presented what my experience with Apple products and services. I am not sure if this is the only case in India, but unfortunately huge money is wasted on metal crap.

I was a loyal Apple customer since the 80's. "Was"

I have had similar issues with those posted here about Macbook Air And Apple's way of handling customers these days. They are not the company they once were. This product is a lemon and someone out there needs to call them to accountability over such horrible products. Their Apple Care is worthless for all but opinions given by their technicians paid in advance but as for most of the hardware... you're on your own. I was a loyal Apple customer since the 80's. "Was".

iPad LCD replacement

Hi there,

Sorry to hear about your Ipad and rip off service charged! Likewise, my Ipad LCD also cracked since I put it in my backpack and one day I accidentally applied too many force when I was trying to sit on a chair at the airport. Mine is still under warranty too and I went to Machine @ KLCC. They told me they can replace the LCD at cost of RM500 plus just within a day if you bring your iPad to them before 1015 am.

I am not yet get my Ipad repaired since I am out of town, but would to do that soon when I come back to KL. What do you think is it worth to pay from 500 plus for LCD replacement? or Do you find any authorized retailers that offer lower than this price? Dont mind to share?

Thanks

I hate my IPAD

How can I complain effectively about my IPAD and the lousy service I've received? I've made 3 app't. with the "experts" to call me; and its never happened.

I've taken classes at the local Durham, NC Apple Store which has the feeling of being in a football stadium. When I ask about other specific problems I'm having I'm told to make an app'tment with the Genuis'. Unfortunately, they tend to run 1 hour behind schedule so I frequently end up talking to whomever I can grab on the floor because I've got to get back to my patients.

I am so disappointed in my Apple product (notice I'm typing this on my IBM Lenovo) but I either want my money back or someone to help me with this machine.

Its preposterous that I've spent this much time just trying to show that, for instance, paste doesn't work consistently? And that is only one of about 30 problems I'm having.

Thank you,

Trish Rafalow
919/942-5414