Seems to me that every MacBook Pro owner will have at least one logic board failure...

I just had a logic board failure as well, and I didn't buy apple care. My MBP lasted bearly 1 and half years. However, on my third visit to the apple store genius bar, I was able to get them to fix it for me for free. I feel kinda lucky, but at the same time, I'm wondering how long will this one last, and how will it be next time. It seems to me that every MBP owner will have at least one logic board failure. Also, I just heard that three other people in my department had their MBP failed this week.

Lack of response from Apple for bad hardware

After purchasing iPhone & MacBook Pro, it frustrated my girlfriend and me. We already wrote a complaint letter to Apple Computer Limited twice. First time, they passed to their Asia Pacific centre for handling my complaint, but it didn't work out after 3 or 4 months telephone communication; then we send the second complaint letter to Apple at September, but until now, we are still awaiting their response. I bought iPhone 3G at 3(HK) around Aug 2008, after few months problems came up, then we sent the first complaint letter to Apple. Then they requested me to take the phone to repairing centre in HK to exchange a new one. Actually, I exchanged it twice within 2 weeks, just because they got so many problems. Some of the problems are the battery quickly runs out without getting any call; data lost when the Safari program froze for no reason; just can hear the phone ringing, can't pick up any call, need force to shut down the phone; the phone came overheat after using Safari for few minutes; etc...

Although those two complaint letters, we also told them the MacBook Pro got some problem, so we wanted their help, they just kept ignoring our request. The MacBook Pro is always overheating within 15 minutes and the battery runs out very quickly; the mouse control on the MacBook Pro itself has lost its functionality.

Apple products made to last 3 years

Yes, I have the similar problems. I bought mine feb - apr 2007. Last weekend, the battery expanded and split open. I rang Apple support and they refused to replace it. simiarly, we bought an earlier version of MPB in 2005, and within 3 years, the screen failed but fortunately was replaced as we paid for the apple care product. Not this time round though. It made me think apple must make their products to last not more then 3 years and they try hard to flog their apple care product. Well, Dell provides top quality service. they come to your door with a technician, and in our case followed us while we travel. So, now I am going back to the store I bought from and my last resort is to write and provide feedback, however I understand there is no specific customer service to write to....Wish me luck

ssy

Do MacBook Pros have problems with logic board?

This is the story of Daniel...

My Macbook pro is also dead. It died 2 years and 15 days after I bought (in Europe we have 2 years of warranty, so it died 15 days after the warranty expired).

I called apple and thought it would get fixed under the nvidia gpu problem warranty extension but... I was wrong. Apple is trying to charge me 1200 euros to fix it (new logic board).

No way I'm paying that.

I'm writing to Apple's Customer Relations Department today and visiting the local consumer support group.

Either these MB Pros have a problem with the logic board, or Apple is not covering every possible case of the "Nvidia GPU disease".

Apple tried to silence owner of exploding iPod with gagging order

Check out this article.

Macbook cracks threaten to upset Apple cart

Check out this article from the Sydney Morning Herald.

Update 1: Special combination of Apple's and Hungary's bad customer-service habits?

This is an update from Special combination of Apple's and Hungary's bad customer-service habits?...

Thanks! Here is the update to my complaint!

I found the right receipt, and gave my machine to the iStyle maintenance people in Budapest.

iStyle.hu told me that a component needed replacing that "controlled the hard drive" and without this component, costing 240 euros to replace, the computer wouldn't work.

Another firm was puzzled, saying that only two components connect to the hard drive - a ten-euro cable, and the logic board, costing at least 500 or 600 euros.

I asked iStyle for the name of the 240-euro component, and they couldn't tell me. Isn't this slightly odd talk for an Apple country reseller?

Mark Griffith